Return & Shipping

 


  1. Shipping Time:

    • We process orders within 1-2 business days. Once processed, your order will be shipped and you will receive a tracking number.
    • Domestic orders are typically delivered within 3-7 business days depending on your location.
    • International shipping times may vary from 7-21 business days based on the destination country.

  2. Shipping Costs:

    • Shipping fees are calculated at checkout. We offer free shipping on orders over a certain amount (please check your local offers).

  3. Shipping Partners:

    • We ship all orders through trusted carriers such as DHL, FedEx, and UPS.

  4. Tracking Information:

    • You will receive an email with your tracking number once your order has been shipped. Please use this tracking number to monitor your order's progress.

  5. International Orders:

    • We ship worldwide, but please note that customs duties or import taxes may apply for international shipments. These charges are the responsibility of the customer and are not included in the shipping cost.

Return Policy

  1. Return Eligibility:

    • You can return items within 30 days of receiving your order for a full refund or exchange, provided that the items are unused and in original condition with all tags attached.

  2. How to Return:

    • To initiate a return, please contact our customer support team at info@dinar-shop.com with your order number and the items you wish to return.
    • Our team will guide you through the return process, including how to send the item back to us.

  3. Return Shipping Fees:

    • Domestic returns are generally free of charge (depending on the offer or return reason).
    • International returns will be at the customer's expense.

  4. Exchanges:

    • If you would like to exchange an item for a different size or color, please contact customer support, and we'll process your exchange as quickly as possible.

  5. Refunds:

    • Once your return is received and inspected, we will issue a refund to your original payment method. Please allow up to 7-10 business days for the refund to appear in your account.

  6. Non-Returnable Items:

    • Some items may not be eligible for return due to hygiene or safety reasons (such as underwear, intimate wear, or perishable items). Please check the product page for specific return restrictions.

Contact Information for Returns:

For returns or questions about shipping, feel free to reach out to our customer service team: