Return & Refund Policy 

  1. Returns:
  • We want you to be completely satisfied with your purchase. If you're not satisfied for any reason, you may return the item(s) within 14 days of receiving your order for a full refund or exchange. 
  • To initiate a return, please contact our customer support team (info@DinarShop.de) to obtain a return authorization and instructions. Returns without prior authorization may not be accepted. 
  1. Eligibility Criteria for Returns:
  • Items must be unused, unworn, and in the same condition as received, with all original tags and packaging intact. 
  • Certain products, such as (Musk, Oud, Siwak and other personal items), may not be eligible for returns due to hygiene .
  1. Return Shipping:
  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective product). Shipping costs are non-refundable, except in cases where the return is due to an error on our part. 
  • If you want a free return, we will send you a shipping policy through us. We do not bear any costs related to shipping with an external shipping policy. 
  1. Refunds:
  • Once your return is received and inspected, we will send you an email notification to confirm receipt of the returned item(s). 
  • If the return meets our eligibility criteria, we will process your refund to the original method of payment within 7 business days.  
  1. Exchanges:
  • If you would like to exchange an item for a different size, color, or style, please contact our customer support team (info@DinarShop.de) to arrange the exchange. Exchanges are subject to product availability. The cost of the replacement process will be 30 euros, borne by the customer. The customer will bear any additional shipping costs. 
  1. Damaged or Defective Items:
  • If you receive a damaged or defective item, please contact us immediately with photos of the damaged or defective product. We will arrange for a replacement or refund, depending on your preference. 
  1. 7. Contact Us:
  • If you have any questions or concerns about our Return & Refund Policy, please don't hesitate to contact us at (info@DinarShop.de). 

  

Disclaimer: We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting to our website.