FAQs

To register as a new customer, please click on “Register”. A window will open. In the right or bottom field you can register with your email address and a password of your choice. You will now be redirected to the My Account page. There you can add your address and your desired payment method. If you have any challenges during registration, please contact our customer service ( info@dinar-shop.com ) and we will take care of your request immediately.

To log into your customer account, click on “Log in”. A window will open. Enter your username or email address and your password in the left or top field. If you have forgotten your password, please click on “Forgot password”. Enter your username or email address again. You will then receive an automatic email from customer service. Click on the link in the email to reset your password and assign yourself a new password. If you have any challenges logging in, please contact our customer service ( info@dinar-shop.com ) and we will take care of your request immediately.

If you have any questions or suggestions regarding your order, you can contact us using the following methods. Address: Müggelseedamm 70 12587 Berlin Whatsapp: +49 162 4125270 E-mai: linfo@dinar-shop.com

You can enter and redeem your voucher in the “Voucher” field on the shopping cart page.

If you would like to order your selected products, please click on “Add to cart”. By clicking on the shopping cart symbol in the top right, the shopping cart opens and the products you have selected are displayed. Now there are only a few steps left to complete your order. First, click on “Continue to checkout” on the shopping cart page. Please enter your full address there. You have the option of opening a customer account here. Then select your desired payment method and finally click on “Buy now”. This completes the ordering process. After completing your order, you will receive an automatic order confirmation from us by email. Please check that all details are correct. If you ordered incorrectly or provided incorrect data, please contact customer service immediately to make changes ( info@dinar-shop.com ).

If you have not received your goods within the stated delivery time, please check the shipment tracking to see where your package is. You will receive the link to the shipment tracking from us in the shipping notification via email. If you have not received an email, please check your spam folder. If you notice that your package has been damaged or lost en route, please contact customer service ( info@dinar-shop.com ). We will then send you a new package immediately.

If you've forgotten your password, simply click on the "Forgot password?" link on the login page. Enter your registered email address, and we will send you an email with a link to reset your password. Follow the instructions in the email to create a new password. If you have any issues, feel free to contact our customer support team at info@dinar-shop.com and we'll be happy to assist you further.

We understand that sometimes changes may be necessary. If you need to modify your shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request before the order is shipped. However, once the order has been dispatched, we are unable to make any changes to the shipping address. Please double-check your details before finalizing your order!

If you'd like to cancel your order, please reach out to our customer service team immediately via email at info@dinar-shop.com or by calling our support number. If the order hasn’t been processed or shipped yet, we will be able to cancel it for you. Unfortunately, once an order has been shipped, we are unable to cancel it. In such cases, you can still return the item once you receive it. Let me know if you need further modifications or adjustments to these answers!

As standard, we ship with the shipping service providers DHL and FEDEX

As soon as our shipping service provider has processed your package, you will receive a package notification via email with a tracking link that allows you to track the status of your shipment. If you have not received an email, please check your spam folder.

Answer: Yes, we offer international shipping to many countries around the world. If you're unsure whether we ship to your location, please feel free to contact us, and we'll be happy to assist you with shipping details for your country.

We ship the goods from Germany. The delivery time within Germany is approximately 2-5 days. The delivery time abroad is approximately 3-12 days. Note! On public holidays there may be delays in delivery by the shipping service provider.

We partner with reliable and trusted carriers like DHL and FedEx to ensure that your order reaches you in a timely and secure manner. Depending on your location, we may use the best carrier available to provide you with the most efficient service.

Once your order is shipped, you will receive an email with tracking information, including a tracking link. Simply click on the link to see the real-time status of your shipment. If you have trouble tracking your package, don’t hesitate to contact us for assistance.

If your package is delayed, please check the tracking information first to see if there are any updates. In case of a significant delay, contact us at info@dinar-shop.com, and we'll work with the shipping carrier to resolve the issue and get your package to you as soon as possible.

International shipments may be subject to customs duties or taxes depending on the destination country. These charges are determined by your local customs office, and unfortunately, they are beyond our control. We recommend checking with your local customs office for more information on any additional charges.

Yes, we offer expedited shipping options for customers who need their orders delivered faster. Please select the expedited shipping method during checkout, and we will ensure your order reaches you as quickly as possible. If you need assistance, our customer support team is available to guide you.

If your order is lost in transit, please contact us immediately with your order details. We will file an inquiry with the shipping carrier and take necessary actions to locate your package. If we are unable to track down your shipment, we will work with you on the next steps, such as issuing a replacement or refund.