Terms and Conditions

Table of Contents

  1. Scope
  2. Conclusion of the Contract
  3. Right of Withdrawal
  4. Prices and Payment Terms
  5. Delivery and Shipping Conditions
  6. Retention of Title
  7. Liability for Defects (Warranty)
  8. Liability
  9. Redemption of Promotional Vouchers
  10. Applicable Law
  11. Code of Conduct
  12. Alternative Dispute Resolution

1) Scope

1.1 These General Terms and Conditions (GTC) of Dinar Shop (hereinafter “Seller”) apply to all contracts for the delivery of goods concluded between a consumer or entrepreneur (hereinafter “Customer”) and the Seller regarding the goods presented in the Seller’s online shop. Any inclusion of the Customer’s own terms and conditions is hereby rejected unless otherwise agreed.

1.2 A consumer within the meaning of these GTC is any natural person who concludes a legal transaction for purposes that are predominantly neither attributable to their commercial nor independent professional activity.

1.3 An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

2) Conclusion of the Contract

2.1 The product descriptions in the Seller’s online shop do not constitute binding offers but serve as an invitation for the Customer to make a binding offer.

2.2 The Customer can submit an offer via:

  • The online order form in the Seller’s online shop.
  • Email, online contact form, or phone.

By completing the ordering process and clicking the order confirmation button, the Customer submits a legally binding contract offer.

2.3 The Seller may accept the Customer’s offer within five days by:

  • Sending a written order confirmation or email confirmation (effective upon receipt).
  • Delivering the ordered goods to the Customer (effective upon receipt).
  • Requesting payment from the Customer.

If none of these actions occur within the specified timeframe, the Customer is no longer bound by their offer.

2.4 If PayPal or Stripe is selected as the payment method, the respective service provider’s terms and conditions apply.

2.5 The contract text is stored by the Seller and sent to the Customer in text form (e.g., via email). Customers with user accounts can access their order details through their password-protected account.

2.6 Before submitting an order, Customers can review and correct any input errors using the available correction functions.

2.7 The contract language is English.

2.8 Order processing and communication are conducted via email. The Customer must ensure that their email address is correct and able to receive messages from the Seller.

3) Right of Withdrawal

3.1 Consumers generally have a right of withdrawal.

3.2 Further details on the withdrawal policy can be found in the Seller’s cancellation policy.

4) Prices and Payment Terms

4.1 Unless otherwise stated, all prices include statutory sales tax. Additional delivery and shipping costs are specified separately.

4.2 For deliveries outside the European Union, additional costs such as:

  • Transfer fees
  • Currency exchange fees
  • Import duties and taxes
    These costs are borne by the Customer.

4.3 The available payment methods are displayed in the Seller’s online shop.

4.4 If bank transfer is selected, payment is due immediately unless otherwise agreed.

5) Delivery and Shipping Conditions

5.1 Delivery is made to the address provided by the Customer unless otherwise agreed.

5.2 If delivery fails due to reasons attributable to the Customer, the Customer shall bear the incurred costs.

5.3 If the Customer is:

  • An entrepreneur, the risk of accidental loss passes once the Seller delivers the goods to the carrier.
  • A consumer, the risk passes upon receipt of the goods.

5.4 The Seller reserves the right to withdraw from the contract in case of non-availability of the goods due to reasons beyond their control.

6) Retention of Title

If the Seller makes advance payments, ownership of the delivered goods remains with the Seller until full payment is received.

7) Liability for Defects (Warranty)

Unless otherwise specified, statutory warranty rights apply.

7.1 For entrepreneurs, the warranty period for new goods is one year from delivery, and used goods are excluded from warranty claims.

7.2 These limitations do not apply in cases of:

  • Intentional misconduct
  • Fraudulent concealment of defects
  • Mandatory liability under applicable laws

7.3 Entrepreneurs must comply with their obligation to inspect and report defects as required by commercial laws.

8) Liability

8.1 The Seller is fully liable for:

  • Intentional misconduct or gross negligence
  • Injury to life, body, or health
  • Any legal guarantee obligations
  • Mandatory liability under product liability laws

8.2 In cases of simple negligence, the Seller is liable only for breaches of material contractual obligations.

8.3 In all other cases, liability is excluded.

9) Redemption of Promotional Vouchers

9.1 Promotional vouchers are valid only for the specified period and cannot be purchased.

9.2 Vouchers can only be redeemed in the Seller’s online shop before completing an order.

9.3 Remaining balances of vouchers are not refundable.

9.4 If the order total exceeds the voucher value, the Customer must pay the difference using an available payment method.

10) Applicable Law

The laws of the Federal Republic of Germany apply, excluding international sales laws.

For consumers, this applies only if mandatory consumer protection regulations in their country of residence are not violated.

11) Code of Conduct

The Seller adheres to:
✅ The eCommerce initiative "Fairness in Trade"
✅ The Trusted Shops quality criteria

12) Alternative Dispute Resolution

12.1 The EU provides an online dispute resolution platform:
🌐 https://ec.europa.eu/consumers/odr

12.2 The Seller is neither obliged nor willing to participate in dispute resolution before a consumer arbitration board.

This version of your General Terms and Conditions (GTC) is now well-structured and easy to read. Let me know if you need further refinements! 😊