التعليمات

Hello. How can we help you?

Do you ship to my country?

We are proud to be shipping and delivering to most countries in the world .

We are also working on the possibility of covering all countries of the world.

Plus, you get free Shipping in Germany For Orders Up To 50€

See the next question for detailed shipping times.

How long does shipping take? When will I receivemy order?

Usually the order preparation process will take 2 days to 3 working days

- Shipping time within 2 days to 3 working days In Germany

- Outside Germany from 3 to 7 working days

Can I Track My order ?

Of Course Tracking numbers are sent by email after a short processing
period.

What are the shipping costs?

Shipping costs vary depending on the order value, weight,
and destination. You can calculate the shipping cost during checkout.
and we have a lot of SHipping Offers Like Free Shipping in Germany for orders up tu 50€ .

Do you offer a guarantee? Can I return my items?

Of course. We offer an extended 30-day guarantee!
If you aren’t 100% satisfied with your items or received faulty goods, email our customer support team at info@dinarshop.de. Please include the email address associated with the order and describe the issue, including photos if possible. We always aim to respond immediately .

What methods of payment do you take ?

 We accept ALL major
Visa, credit cards, PayPal, Master Card, American Express, Discover, Google Pay, Apple Pay, klarna payments, sofort, Maestro Card

All payments are securely processed with 128-bit encryption
- nice! 💳

Is there a Welcome Rewards loyalty program ?

Yes! We are pleased to offer a free Welcome Rewards account to new members and rewards to old members . Visit our Welcome Rewards FAQ page for more details.

Who pays for return shipping?

The customer is responsible for return shipping costs,
unless the item is defective or incorrect.

Are your products authentic?

Yes, all of our products are 100% authentic. We source our
products directly from authorized distributors and manufacturers.

Can I customize a product?

Some of our products can be customized. Please contact us to inquire about customization options.

Do you offer wholesale pricing?

Yes, we offer wholesale pricing for bulk orders. Please contact us by Wahtsapp or Mail to inquire about wholesale pricing.

What is your warranty policy?

Our warranty policy varies depending on the product. Please
refer to the product description for warranty details.